Return & Refund Policy

Return

Items that are in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within 7 days of receipt. 

Sale items and purchases made with discount coupons are non-returnable. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. 


Exchanges

We only replace items if they are defective,damaged or change size. If you need to exchange it for the same item, send us an email at order@qasreena.my and send your item to: B-7-G, Bangi Gateway Shopping Complex, Seksyen 15, 43650 Bandar Baru Bangi, Selangor, Malaysia.


Shipping

To return your product, you should mail your product to: B-7-G, Bangi Gateway Shopping Complex, Seksyen 15, 43650 Bandar Baru Bangi, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.